Provisioning and order exception handling
Stuck orders by type and age with owners, clearance actions and escalation to field or carrier.
Telecom
Operations tools built by AI, inside the network you already run
Provisioning exceptions, field work orders, SLA breaches and site audits fall between OSS, BSS and ticketing. Describe the tool and ToolJet builds it on those systems, scoped by region and role, running inside your own network if that is where it has to be.
- Provisioning exception queues
- Field work-order tracking
- SLA and NOC dashboards
Provisioning exceptionsFibre · Region WestSSOAudit onProduction
Orders in exception31247 over 72h
Cleared today126median 3.4h
Field visits scheduled586 unassigned
| Order | Exception | Owner | Status |
|---|---|---|---|
| ORD-88412 · FTTP 1G | Port mismatch | Provisioning | Resolved |
| ORD-88437 · SIP trunk | Number port pending | Number ops | Waiting carrier |
| ORD-88451 · FTTP 500M | No ONT detected | Field · West | Escalated |
| ORD-88460 · Business 5G | Credit hold | Billing | Resolved |
Auto-create a field work order when an ONT is not detected 24h after install and assign it to the nearest crew
Trigger, work-order query and assignment logic added · awaiting your review
40,000+stars on the open-source core
SOC 2 Type IIISO 27001 and GDPR · Visit the trust centre
Your infrastructureCloud, VPC, on-premise or air-gapped
100+ connectorsplus any REST or gRPC endpoint
No engineering ticket needed
Describe the tool you need. ToolJet builds it.
Type what you want in plain language. ToolJet generates the pages, queries and logic as a working app. Connect your data, set who can see what, and review the generated logic before publishing. Edit the app on the canvas afterwards.
- Working app, not a mockup
- Review access rules before publishing
- Free to start, per-builder pricing
Built on the systems telecom teams already run
Oracle
PostgreSQL
SAP HANA
REST API
Zendesk
Jira
Twilio
Slack
Have developers? They can build the same apps from
through the ToolJet plugin
What telecom operations teams build with ToolJet
Field work-order management
Crew assignment, photos, checklists and sign-off, usable on a phone at the site.
NOC and SLA dashboards
Open incidents, affected services and SLA clocks from your monitoring and ticketing systems.
Site, tower and asset audits
Scheduled audits with checklists, findings and follow-up actions tracked to closure.
Number and porting operations
Port requests, carrier waits and exceptions with a clear owner at every step.
Billing and credit exception queues
Credit holds, disputes and adjustments with approval thresholds and a decision record.
How operators roll it out
- 01
Deploy inside the network
Self-host on Kubernetes, Helm or OpenShift in your data centre or private cloud, air-gapped where required.
- 02
Connect OSS, BSS and ticketing
Oracle, SAP, Postgres and your service platforms connect once with scoped credentials, over direct connections or REST and gRPC.
- 03
Scope by region and function
Field crews see their region, NOC sees the network, billing sees accounts. Row-level rules are part of the build.
- 04
Automate the hand-offs
On Self-hosted, event-driven workflows create work orders, escalate breaches and post updates to Slack or Teams.
Built in, not bolted on
The controls your compliance team already expects
Critical infrastructure means the tooling has to live where the network lives. ToolJet self-hosts fully, including air-gapped, with SSO, role and row-level access and audit logs on every app.
Single sign-on and SCIM
SAML, OIDC and LDAP, with directory groups mapped onto ToolJet roles and provisioning through SCIM.
Permissions down to the row
Workspace, app, page, component and query-level access. Row-level security scopes records to the right person.
Audit logs and SIEM export
Platform events with actor, resource and timestamp; configurable retention; export to your SIEM.
Runs where you say
Choose managed ToolJet Cloud or self-host in your VPC, on-premise or air-gapped. Self-hosted Enterprise offers BYOK and private AI deployment options.
Security and governance features vary by plan. Workflows and Agent Builder are available on Self-hosted only; BYOK is a Self-hosted Enterprise add-on. Compare plan availability.
Two ways to get there
Build it yourself, or bring our engineers in
Self-serve
Your team, your pace
Start free. Describe the tool, refine it on the canvas, and ship it under your own access rules. Start with one app, then test it with your team before rolling it out.
Start free
Professional services
Forward-deployed engineers, embedded with your team
When the timeline is fixed or the process is tangled, our engineers build alongside you: scoped delivery, production-ready apps, and knowledge transfer so your team owns the result.
Talk about a projectQuestions telecom operations teams ask before they start
Can it run in our own data centre without internet access?
Yes. Air-gapped self-hosting is supported on Kubernetes, Helm, OpenShift and Docker. Updates are applied on your schedule, and no outbound connection is required to run it.
How does it connect to OSS and BSS platforms?
Natively to Oracle, SAP HANA, Postgres and other databases, and to any REST, gRPC or GraphQL API exposed by your service, inventory or billing platforms, alongside 100+ connectors.
Can field crews use it on mobile?
Yes. Apps are responsive and can be laid out for phones and tablets, including photo capture through file upload components.
How do we keep regional teams to their own data?
Row-level security scopes records by region, crew or account, on top of page and query permissions mapped from your directory groups.
Is there an audit trail for changes to orders?
Platform audit logs record events with actor, resource and timestamp, with SIEM export. Order actions taken in the app are written back to your systems of record.
Clear the exception queue with a tool your ops team owns
See it on your OSS/BSS data with an engineer, inside your network.
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