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Emeritus partners with top-tier universities across the United States, Europe, Latin America, India, and China to bring world-class business and professional education to a global audience. They have collaborated with more than 55 universities to date, launching more than 100 courses and serving students from more than 160 countries. With offices in six countries, 650+ employees, and more than 50,000 student enrolments, Emeritus is a global leader in the $280 billion global professional education market.
Emeritus’ engineering teams were responsible for building all of their own internal tools; and as an operationally-heavy company, there was a lot to get done. Major pain point for internal users was the number of disconnected systems and the inability to look at and piece together information from multiple systems in one place. Bhushan Heda - CTO, Matthew Delaney - CDO of Emeritus & Meg McCafferty - Head of Internal Systems, run the development for the Emeritus team – a group of engineers and operators responsible for the customer experience in course enrolment. Building internal tools for their team was tedious but critical. These disconnects made simple tasks laborious and impacted their ability to serve their customers quickly and accurately.
From months to a few days
Emeritus’ internal systems team is using ToolJet to build full-fledged applications, but the data science and learning teams are looking into how they can leverage it. Both developers and end users recognised the potential ToolJet has to transform their internal business. “We should scale to 3-10 developers and potentially 300-500 end users in the next few months. That number could be 1000+ at scale over the next year.”
“The ability to create custom internal tools is a game-changer for us. ToolJet is our organisation's key to enabling efficient internal operations and building to scale and transforming from start-up to established enterprise.”
Head of Product - Internal Systems